IT Support & Operations
On-call ops so your team focuses on the business.
When the staging server is down at 11pm and your CTO is on holiday, someone has to pick up. We do. We'll also do the boring upkeep — patches, backups, audits — so you don't end up at 11pm surprises in the first place.
Hourly $80/hr. Retainers from $800/mo (covers 10 hrs + on-call).
The capabilities you can rely on.
- 0124/7 on-call response for retainer clients (under 30-min SLA)
- 02Patch management for Linux servers + container hosts
- 03Backup auditing + DR drills (yes, we actually run them)
- 04Annual security audit + penetration test summary
- 05User + access reviews on cloud accounts and SaaS tools
What lands on your desk.
- Inventory of every server, account, and credential we manage
- Backup + restore runbook tested quarterly
- Incident response playbook customized to your stack
- Monthly health report on uptime, patches, and risks
- Optional: dedicated Slack channel for routine support
How we deliver.
- 01
Onboarding
1–2 weeks. Inventory, access setup, runbook drafts. Output: known-good baseline.
- 02
Steady state
Monthly maintenance windows, weekly health checks, quarterly DR drill, annual security audit.
- 03
Incidents
When something goes wrong: phone, then triage, then fix, then post-mortem.
What success looks like, measured.
Numbers from real engagements. Average outcomes vary by scope and starting point.
- 01
Average incident response: <22 min for retainer clients in 2025
- 02
Zero data loss incidents across 4+ years of managed accounts
- 03
Patch SLA met on 100% of critical CVEs in 2025
Common questions.
Do you cover Windows servers?
Linux, Docker, and major cloud platforms are our core competency. Windows is a no.
Can you take over from our previous IT firm?
Yes — we routinely handle handovers. We send a clean access-and-asset request list and handle the back-and-forth.
Let’s build
Got a project in mind?
We’d love to build it.
Tell us what you’re working on. Most enquiries get a real human reply within one business day, and a 30-minute scoping call within three.
Filenod IT Services · Abbottabad, Pakistan · Worldwide