1. Who we are
Filenod is an IT services company that provides web hosting, custom development, design, graphics, and related professional services. Throughout these terms, “Filenod”, “we”, “us” means Filenod and its operators; “you” means the person or organisation purchasing or using a service.
2. Account responsibility
You are responsible for keeping your login credentials secure and for any activity under your account. Notify us immediately at info@filenod.com if you suspect unauthorised access.
3. Hosting plans
Hosting plans are billed monthly or yearly, in advance. Plans renew automatically until cancelled. Reasonable use limits (CPU, RAM, storage, bandwidth) apply per plan; we may contact you to upgrade if a site consistently exceeds them.
We do not allow content that is illegal, infringes third-party rights, distributes malware, or is used for spam, phishing, or denial-of-service attacks. Sites violating these rules may be suspended without notice.
4. Project services
Design, graphics, app, and custom-development orders proceed in stages: brief → quote → acceptance → work → review → delivery. Scope is fixed by the accepted quote; changes outside the original scope are billed separately.
5. Payment
We accept international card payments via Stripe and manual methods (bank transfer, mobile wallet) reconciled by our team. Manual payments are effective once the funds clear. Failed automatic payments give a 7-day grace period, after which services may be suspended.
6. Refunds
Refunds for hosting plans and project services are governed by our Refund Policy.
7. Intellectual property
On full payment for a project, the deliverables transfer to you, except for third-party components licensed separately and Filenod’s reusable internal tooling. We retain the right to display non-confidential aspects of completed work in our portfolio.
8. Liability
Services are provided on an “as is” basis. To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect or consequential losses.
9. Termination
You can cancel a hosting plan at any time from your dashboard; we will stop further charges and deactivate sites at the end of the current period. We may terminate any service for material breach of these terms after written notice.
10. Changes
We may update these terms by posting a revised version with a new “last updated” date. Material changes will be emailed to active customers.
11. Contact
Questions about these terms? Email info@filenod.com.