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Solution

Managed ops + hosting

A senior ops team on retainer — for businesses past the 'one engineer who knows everything' stage. We host, monitor, patch, back up, and recover. You ship product; we keep the lights on.

Book a discovery call See case studies

Outcomes you can expect

uptime SLA on production tier
99.95%
median human response on a pageable alert
<22m
off-site backups, 30-day retention
Daily
per site — same ops, scaled rate
$5–$500

Who it’s for

Built for these teams.

  • Founders whose technical co-founder is now a CEO and shouldn't be on call
  • Agencies whose 'we'll host it' offer became a 24/7 liability
  • Operators on legacy stacks (cPanel, WordPress, old PHP) wanting modern hygiene without a rewrite

What you get

Four things, non-negotiable.

01

Production-grade by default

TLS everywhere, off-site backups, monitored uptime, log retention, weekly OS patches, quarterly security audit. The defaults that should be obvious but aren't.

02

Human on-call, not a chatbot

Pageable alerts go to a senior engineer (not a Tier-1 ticket queue). Median response 22 minutes; median resolution under 90 minutes for non-architectural issues.

03

Migrations without downtime

From cPanel to Vercel, WordPress to Next.js, AWS to bare-metal — we plan, stage, and cut over without your customers noticing. We've done 200+ of these.

04

Stack-agnostic

Next.js, WordPress, Laravel, Django, Rails, Node, static — we operate it all. Stack is your choice; we keep it healthy.

How we work

From kickoff to live, the five steps.

  1. 01

    Wk 1

    Audit

    Survey current hosting, backups, monitoring, certs, secrets. Land a written gap report.

  2. 02

    Wk 1–2

    Stabilise

    Fix the top 3 risks (usually backups + monitoring + cert renewal). Stop the bleeding.

  3. 03

    Wk 2–6

    Migrate or harden

    Either move to our managed stack or harden in-place. No downtime, customer-invisible cutover.

  4. 04

    Ongoing

    Run

    Monthly health report, quarterly stack review, annual pen test (on Pro tier+). Pageable on-call.

The stack we typically ship

Production-grade defaults, swappable on request.

  • Caddy
  • Docker + Compose
  • Postgres + WAL backups
  • Prometheus + Grafana
  • Loki / Tempo
  • BetterStack
  • Cloudflare R2

FAQ

Questions buyers ask us first.

Can you operate hosting we don't own?+

Yes — your AWS / DigitalOcean / Hetzner accounts stay yours; we get IAM access scoped to ops. We've never lost a customer to ops handover anxiety.

What's the response time?+

Median 22 min on pageable alerts (P1/P2). P3/P4 next business day. Documented in the SLA.

Do you support our existing stack?+

Almost certainly yes — Node, PHP, Python, Ruby, .NET, Go, static. If we can't, we'll say so on the audit call.

How is this priced?+

Per-site tiers ($5–$500/mo depending on resource cap) plus an ops retainer ($1k–$10k/mo by team size). Quoted on the discovery call.

Where this lands

Industries we ship this for · case studies that prove it.

Industries

E-commerce & retail

Headless storefronts, Shopify migrations, and inventory portals for ambitious retailers.

Industry page

Mobility & transport

Multi-tenant SaaS for chauffeur services, fleet operators, and transport dispatchers.

Industry page

Case studies

Education & academies · 2024–26

Filenod Academy

Building and operating an in-house IT training platform — 35 live courses, 48 cohort slots, 1,000+ alumni.

Read the case

Mobility & transport · 2026

Chauffeur

A multi-tenant chauffeur SaaS exportable to any shared cPanel host — so franchisees onboard without DevOps.

Read the case

Let’s build

Got a project in mind?
We’d love to build it.

Tell us what you’re working on. Most enquiries get a real human reply within one business day, and a 30-minute scoping call within three.

Start a project info@filenod.com

Filenod IT Services · Abbottabad, Pakistan · Worldwide